1. Introduction
AEOlight, Inc. ("we," "our," or "us") operates the AEOlight platform and related services (the "Service"), which help businesses track and optimize their visibility in AI-powered answer engines (e.g., ChatGPT, Perplexity, Claude). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect information that you provide directly, that we obtain when you use the Service, and that we receive from third parties.
- Account and profile data: Email address, name, and password (hashed) when you create an account; workspace and project names you create.
- Content you submit: Keywords, domains, brand names, and targeting settings you configure for AEO tracking and analysis.
- Usage and product data: How you use the Service (e.g., pages visited, features used, scan schedules) to improve the product and support.
- Technical and device data: IP address, browser type, device information, and log data when you access the Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service (e.g., running scans, generating reports).
- Authenticate you and manage your account and workspaces.
- Send you transactional messages (e.g., password reset, billing) and, with your consent, product updates and marketing.
- Analyze usage to improve the Service, fix issues, and develop new features.
- Comply with legal obligations and enforce our Terms of Service.
4. How We Use AI and Third-Party Services
The Service queries third-party AI models and answer engines to measure visibility and generate insights. We do not train AI models on your content. We use infrastructure and service providers (e.g., hosting, analytics, email) who process data on our behalf under strict agreements. We do not sell your personal information.
5. Data Retention and Security
We retain your account and content for as long as your account is active. You can request deletion of your account and associated data at any time. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at support@aeolight.io. If you are in the EEA or UK, you also have the right to lodge a complaint with a supervisory authority.
7. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, session management, and to remember your preferences (e.g., workspace). We may use analytics cookies to understand how the Service is used. You can control cookies through your browser settings.
8. Changes and Contact
We may update this Privacy Policy from time to time. We will post the updated version on this page and, for material changes, notify you by email or through the Service. Questions or concerns can be sent to support@aeolight.io or via our contact page.